Refund Policy
Returns
We have a 30 day return policy should you need to return or exchange your items, the 30 days will begin from the date of delivery. If you are returning any items for buyers remorse you will need to pay for the postage and we recommend that you use a trackable service in case the item goes missing on its return, as unless we receive the item we will not be able to complete the process for you. We can offer a prepaid label for returns for other reasons but will be at our discretion. All items must be in as good as new condition to qualify for a refund or exchange.
If you do have any issues please contact us first so we can investigate as there may be a simple solution which we can advise or fix for you. You can contact us via our contact us form or via email and we will get back to you as soon as possible
When returning items once you have contacted us please return with a note with your name, order number and a description of the reason for the return
Address for returns is
Proline Braided Lines
Unit 2
1-7 Amenity Way
Morden
Surrey
SM4 4AU
